Our client is the worldwide leader in digital entertainment products. Their mission is to expand its leadership role in the lifestyle Personal Digital Entertainment market, until their brand is synonymous with it.

Our client’s global corporate headquarters is located in Singapore, in the heart of the Asia-Pacific region. It has regional headquarters in the US (Milpitas, California), Europe (Dublin, Ireland) and Asia (Singapore).

RESPONSIBILITIES:

You will develop knowledge content, modify and maintain technical content of Knowledgebase and Web. You need to actively seek out valuable information from customers by working with relevant stakeholders. You have to provide input on regular basis on how to improve KB from customer perceptive. You will also act as the forum moderator by assisting in the solution of customer issues. This includes monitoring, reporting and providing responses to customers’ postings and activities where appropriate.

REQUIREMENTS:

• Diploma/Degree in Computer/Engineering or its equivalent
• Relevant experience in a forum or technical support environment
• Outstanding interpersonal and communication skills
• Customer-oriented with strong sense of patience and diplomacy
• Analytical and able to maintain composure when dealing with challenges
• Fluent writing style in English
• Good knowledge and understanding of audio products would be an advantage

To apply, include the following in the resume:

• Date of availability
• Detailed job scope & skills
• Current and last drawn salary of last job
• Reason for leaving past 3 jobs
• Salary expectation
• Recent passport photo

Thank you for your interest. Please send your CV in MS Words Format ONLY to tech-support@hrx.sg for faster processing.

Tan Bethel Desiree Cruz (R1218716)